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COVID-19

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We continue to serve you by phone and through our drive-up locations at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford until further notice. We understand conducting business remotely or through our drive-up may be a challenge in some cases and are happy to safely accommodate members who wish to make an appointment at one of our branches for non-cash transactions, under special circumstances. If an in-person meeting by appointment would make a difference for you, please call us at 603-622-8781 to discuss your situation. Note that anyone conducting in-person business with a member of our staff must wear a mask, which will be provided if needed.

We appreciate your patience and support during these challenging times and look forward to returning to normal, or near-normal, activities when it is safe for you and our employees. In the meantime, we are here for all your needs, just give us a call.

We’re an Essential Business

Our commitment to you is steadfast. As an essential business, Members First will continue to offer financial services during the COVID-19 pandemic. Our call center is open during regular business hours and, while our branch lobbies are currently closed to walk-in traffic, our drive-up lanes remain open. Skip the lines by visiting our drive-up ATMs 24/7 to make deposits and withdrawals, balance inquiries and transfers.

Your Funds are Safe and Accessible

Rest assured, your funds are safe with us and will remain insured. For your safety, we urge you not to carry large sums of cash. In addition to the many ways to access your accounts outlined below, you can always write a check or use your debit card to transact on your checking account.

Branch Lobby Closures

Effective Wednesday, March 18, 2020, all branch lobbies are closed until further notice.

  • Drive-up teller and ATM service is available at the following locations (our drive-up ATMs also accept cash and check deposits):
    • 200 Union Street, Manchester
    • 136 Bedford Center Road, Bedford
  • Our call center remains open during regular business hours at 603-622-8781
  • The walk-up ATM at 44 Bridge Street is accessible between 4:30am and 10:00pm

We will safely accommodate members who wish to make an appointment at one of our branches for non-cash transactions, under special circumstances. Please contact us to discuss your situation. Anyone conducting in-person business with a member of our staff must wear a mask.

Although there are alternate methods for doing business with us, we realize there are times when drive-up service is necessary.

For speedier service, visit our Bedford drive-up where wait times are minimal.

If our Union Street, Manchester location is more convenient, try stopping by on a Tuesday or Wednesday. If those days don’t fit into your schedule, try our Union Street drive-up between the hours of noon and 2:00pm when lines tend to be shorter.

We appreciate your patience and understanding as we work to provide you with uninterrupted service.

There are many ways you can access your accounts without stepping into a branch.

(Please note: on smaller devices, you will need to scroll sideways to see all of the information.)

I would like to... Online Banking Mobile App Telephone Banking Drive-Up ATM** Night Deposit Call Center Secure Email***
Deposit Checks   X   X X    
Transfer Money X X X X   X  
Verify Balances & Activity X X   X      
Withdraw Cash       X      
Make a Payment X X     X X  
Apply for a Loan X X       X  
Manage my Debit Card   X*       X X
Discuss My Accounts           X X

*Monitor and control your debit card with CardValet found in the “More” section of our mobile app.

**Drive-up ATMs are available at our 200 Union Street, Manchester and 136 Bedford Center Road, Bedford locations.

***Access our Secure Email form to safely send confidential information and attachments.

Online Banking and Mobile App

Take advantage of the online and mobile account access available to you (state-of-the-art encryption protects your personal information):

  • Deposit checks
  • Transfer funds (we’re waiving excess transaction fees)
  • Check balances
  • Make loan payments
  • See if a check has cleared
  • Pay bills
  • Pay people
  • Make external transfers
  • Access statements

If you’re new to online banking or just unsure, watch our demo or give us a call. We’ll be happy to walk you through the registration process.

Telephone Banking

If you prefer using your phone to transact on your account, call our 24-hour telephone banking service.

Surcharge-Free ATMs

There is an extensive network of surcharge-free ATMs at your disposal. Find one near you.

You can also make deposits at our drive-up ATMs on 200 Union Street in Manchester (now located against the building) and 136 Bedford Center Road in Bedford:

  • Deposit cash and checks without an envelope
  • Deposit up to 10 checks at once
  • Check images are scanned and displayed on the large screen for your review
  • Print images of deposited checks on your receipt

We understand circumstances like this may lead to you facing financial difficulties and are offering programs to assist you. Please let us know how we can help.

Consumer Loans

Consumer Loan Payment Relief Request

Email Us

Qualified borrowers may defer payments on their consumer loan(s) for up to three months. Loans must be current as of March 12, 2020.

To submit a request for assistance with your consumer loan payment, simply email us and we will send you the necessary form.

Payment Free Auto Loans

Apply Now

If you need a reprieve from your auto loan payment at another financial institution, refinance with us and wait 90 days to make your first payment. And with our Refi-Rewards auto refinancing program, you'll even get cash back! Check out our low rates and apply now.

If you've been waiting to trade in your vehicle, now you can take advantage of today’s auto deals and be payment free for 90 days. Check out our low rates and apply now.

Residential Mortgages

Residential Mortgage Payment Relief Request

Email Us

We will offer a loan in the amount equal to one monthly mortgage payment to qualified borrowers. Loans must be current as of March 12, 2020.

To submit a request for assistance with your mortgage payment, simply email us and we will send you the necessary form.

Student Loans

We have taken steps to ensure you have access to the services and personalized support you may need.
 
Anytime Access
University Accounting Service (UAS) is the loan servicer for your account and provides 24/7 access to view your student loan information and make payments at www.uasecho.com. (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.)
 
Personalized Support
If you have additional questions regarding your student loan account or are experiencing difficulties at this time and need to discuss repayment options to keep your account in good standing, please call 800-723-2210 to speak with a servicing agent.

With Google Pay and Apple Pay, there’s no need to handle your debit card or touch PIN pads at payment terminals. Download the app on your Android or iPhone today.

Your credit score may influence borrowing rates on consumer loans and mortgages, whether you're approved for credit, and can be a factor on apartment rental and job applications.

In light of the pandemic and associated identity theft, making a habit of monitoring your credit reports is more important than ever. That's why Equifax, Experian, and TransUnion are now offering free weekly online reports through April 2021.

Access your free credit report following three simple steps on the AnnualCreditReport.com website.

 

The IRS plans to distribute Economic Impact Payments in the coming weeks and we wanted you to be aware of how to speed up delivery and alert you to the latest fraud attempts.

Check Delivery

Direct deposit is faster.

  • If your federal tax refund was deposited directly to your account, the economic impact payment will be automatically deposited to your account
  • If you did not have your refund directly deposited, the Treasury plans to develop a web-based portal so you can instruct the IRS to deposit your check to your account securely online; just be sure you are on the IRS website
  • Social security recipients who are not typically required to file a tax return will receive their payment directly to their bank account
  • If your refund was not deposited directly to your account and you do not provide your banking information to the IRS through their secure online portal, you will need to wait for a check to arrive in the mail.

Learn more.

Avoid Scams

The IRS reminds us that scammers may:

  • Emphasize the words "Stimulus Check" or "Stimulus Payment" (the official term is Economic Impact Payment)
  • Ask the taxpayer to sign over his or her economic impact payment check to them
  • Ask by phone, email, text or social media for verification of personal and/or banking information
  • Suggest they can get a tax refund or economic impact payment faster by working on the taxpayer's behalf
  • Mail the taxpayer a bogus check then tell the taxpayer to call a number or verify information online in order to cash it

Seniors should be especially careful during this time. No one from the IRS will be reaching out to them by phone, email, mail or in person asking for any kind of information to complete their economic impact payment. These payments are automatically issued by the IRS.

Learn more.

There are many ways we can do our part to support our community during this time:

  • Let our first responders, health care workers, police and fire personnel know how much you appreciate them
  • Show respect for one another by socially distancing yourself when out in public for walks or shopping
  • Only buy what you need, so everyone gets their fair share
  • Donate to your local food bank and other organizations that help the vulnerable in your community
  • Give blood to fill the urgent need due to the outbreak
  • Check on seniors, the disabled, and other at-risk neighbors
  • Offer to run errands for high-risk individuals
  • Be kind to grocery store workers and respect social distancing while shopping
  • Order takeout or delivery from your favorite restaurants
  • Many small businesses are offering curbside pickup, so shop locally whenever you can
  • Shop online or purchase gift cards for your favorite shops and restaurants that you can use later
  • Consider fostering or adopting a homeless pet, as shelter volunteers are unable to assist
  • Donate pet food and cleaning supplies to local animal shelters
     

As the coronavirus (COVID-19) continues to spread globally and within the US, our focus is on the health and well-being of you and all of our staff. While many of you may already be taking steps to ensure your well-being, we want to assure you that your credit union is taking steps, too.

Member First is monitoring the situation closely and following recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). Our goal is to provide you with uninterrupted service and we appreciate the effort on everyone’s part to stay healthy.

What we’re doing

  • We’ve asked employees to stay home if they’re not feeling well
  • We’ve increased the frequency and thoroughness of cleaning practices
  • We’ve implemented travel restrictions and cancellation or suspension of business travel and conferences

What you can do

Avoid fraud

At times like these, fraudsters take advantage of the unsuspecting. Don't fall victim to scams. Stay on top of the latest threats on the Federal Trade Commission website: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.

The Cooperative Credit Union Association (CCUA) and the New Hampshire Bankers Association (NH Bankers) have joined hands in partnership on behalf of their members, customers, and communities. Both trade groups are intent on publicly reinforcing the safety, security, reliability, and availability of financial services throughout the state, given the challenges caused by the Coronavirus pandemic and efforts to “flatten the curve.” Read more.