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Coronavirus

Like us on Facebook and follow this page for ongoing updates. We’re closely following developments and will respond quickly as circumstances change.

We’re an Essential Business

Our commitment to you is steadfast. As an essential business, Members First will continue to offer financial services during the COVID-19 pandemic. Our call center is open during regular business hours and, while our branch lobbies are currently closed to walk-in traffic, our drive-up lanes remain open. Skip the lines by visiting our drive-up ATMs 24/7 to make deposits and withdrawals, balance inquiries and transfers.

Your Funds are Safe and Accessible

Rest assured, your funds are safe with us and will remain insured. For your safety, we urge you not to carry large sums of cash. In addition to the many ways to access your accounts outlined below, you can always write a check or use your debit card to transact on your checking account.

Branch Lobby Closures

Effective Wednesday, March 18, 2020, all branch lobbies are closed until further notice.

  • Drive-up teller and ATM service is available at the following locations (our drive-up ATMs also accept deposits):
    • 200 Union Street, Manchester
    • 136 Bedford Center Road, Bedford
  • Our call center remains open during regular business hours.
  • The walk-up ATM at 44 Bridge Street is accessible between 4:30am and 10:00pm
  • Anyone wishing to access a safe deposit box may contact us to schedule an appointment

Access from Anywhere

There are many ways you can access your accounts without stepping into a branch.

Online and Mobile Banking

Take advantage of the online and mobile account access available to you (state-of-the-art encryption protects your personal information):

  • Deposit checks
  • Transfer funds (we’re waiving excess transaction fees)
  • Check balances
  • Make loan payments
  • See if a check has cleared
  • Pay bills
  • Pay people
  • Make external transfers
  • Access statements

If you’re new to online banking or just unsure, watch our demo or give us a call. We’ll be happy to walk you through the registration process.

Telephone Banking

If you prefer using your phone to transact on your account, call our 24-hour telephone banking service.

Surcharge-Free ATMs

There is an extensive network of surcharge-free ATMs at your disposal. Find one near you.

You can also make deposits at our drive-up ATMs on 200 Union Street in Manchester (now located against the building) and 136 Bedford Center Road in Bedford:

  • Deposit cash and checks without an envelope
  • Deposit up to 10 checks at once
  • Check images are scanned and displayed on the large screen for your review
  • Print images of deposited checks on your receipt

Make Contactless Payments

With Google Pay and Apple Pay, there’s no need to handle your debit card or touch PIN pads at payment terminals. Download the app on your Android or iPhone today.

Financial Assistance

We understand circumstances like this may lead to you facing financial difficulties and are offering programs to assist you. Please let us know how we can help.

Consumer Loans

Qualified borrowers may defer payments on their consumer loan(s) for up to three months. Loans must be current as of March 12, 2020.

To submit a request for assistance with your consumer loan payment, simply email us and we will send you the necessary form.

Residential Mortgages

We will offer a loan in the amount equal to one monthly mortgage payment to qualified borrowers. Loans must be current as of March 12, 2020.

To submit a request for assistance with your mortgage payment, simply email us and we will send you the necessary form.

Student Loans

We have taken steps to ensure you have access to the services and personalized support you may need.
 
Anytime Access
University Accounting Service (UAS) is the loan servicer for your account and provides 24/7 access to view your student loan information and make payments at www.uasecho.com. (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.)
 
Personalized Support
If you have additional questions regarding your student loan account or are experiencing difficulties at this time and need to discuss repayment options to keep your account in good standing, please call 800-723-2210 to speak with a servicing agent.

Coming Together

The Cooperative Credit Union Association (CCUA) and the New Hampshire Bankers Association (NH Bankers) have joined hands in partnership on behalf of their members, customers, and communities. Both trade groups are intent on publicly reinforcing the safety, security, reliability, and availability of financial services throughout the state, given the challenges caused by the Coronavirus pandemic and efforts to “flatten the curve.” Read more.

Staying Safe and Healthy

As the coronavirus (COVID-19) continues to spread globally and within the US, our focus is on the health and well-being of you and all of our staff. While many of you may already be taking steps to ensure your well-being, we want to assure you that your credit union is taking steps, too.

Member First is monitoring the situation closely and following recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). Our goal is to provide you with uninterrupted service and we appreciate the effort on everyone’s part to stay healthy.

What we’re doing

  • We’ve asked employees to stay home if they’re not feeling well
  • We’ve increased the frequency and thoroughness of cleaning practices
  • We’ve implemented travel restrictions and cancellation or suspension of business travel and conferences

What you can do

  • We ask that you please avoid visiting a branch if you are not well
  • Remain informed of steps the CDC is recommending to protect yourself and others from illness

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