A Message From The CEO
July 30, 2020
To Our Valued Members,
If nothing else, these last few months have shown us there is strength in numbers and that working together is the only way to successfully overcome the challenges we’ve all been facing. We’ve taken creative measures in order to continue serving you to the extent possible while ensuring everyone’s safety, including our employees. And we’re being cautiously optimistic with our plans for reopening our lobbies.
As you probably know, much of the country has seen a resurgence in cases of COVID-19, forcing many organizations to shut down after their initial reopening. Although New Hampshire isn’t currently among those states, we realize this could change rapidly and potentially inhibit us from being able to serve you in any capacity if we’re not careful. With this in mind, along with the desire to continue serving our membership throughout this crisis, we’re taking a conservative approach to opening our lobbies.
Currently, our Bridge Street lobby is open to members for conducting teller transactions and we are accepting appointments for non-cash transactions. With video conferencing, you can also schedule an appointment to meet with us face-to-face, safely, from behind your computer screen. Our drive-up facilities in Manchester and Bedford also remain open.
At a time yet to be deemed safe and appropriate, the next phase of our plan includes opening the Bedford lobby for teller transactions. Once this strategy has proven successful and we feel it’s safe to continue expanding our services, we’ll launch the third phase of our strategy which includes opening the Union Street, Manchester lobby. As usual, we will keep you informed of ongoing developments, including the timing of all of this, and I encourage you to continue checking your email, our website and Facebook for important updates.
We appreciate your willingness to adapt to all of these changes by embracing the suite of remote services we have to offer, signing documents electronically, and using our full service drive-up ATMs for your check and cash deposits. We’ve seen more of you using our mobile banking app to deposit checks, pay bills, check your statements, and transfer money to other people and accounts. And we hope this trend continues well into the future so you can get more from your credit union each and every day.
We continue to offer ways to give you relief on your consumer and mortgage loans and to help your business stay afloat through government services such as the payment protection program. We also encourage you to refinance your auto loan from another financial institution and get a 90-day reprieve on your payments. If you’re in the market to purchase a vehicle, you can still wait 90 days to make your first payment when you finance with Members First.
I’ve been impressed with the tenacity and resilience demonstrated by our staff and truly appreciative of the support you’ve shown over the past several months.
I encourage you to stay informed of ongoing developments by continuing to check your email, our website and Facebook.
Bruce B. Leighton