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COVID-19

Like us on Facebook and follow this page for ongoing updates. We’re closely following developments and will respond quickly as circumstances change.

The Latest

6.1.21

All of Our Lobbies are Open

We're pleased to welcome you to any of our branch lobbies, where we are following current CDC guidance. For the health of our members and staff, please do your part by following the safety guidelines below.

Walk-Ins

All lobbies are open for members wishing to conduct teller transactions only. Lobby hours are 9am-5pm Monday through Friday and 9am-12pm Saturday.

Appointments

Walk-in visits are limited to teller transactions. For all other services, you may initiate a video banking session any time during regular business hours or contact us at (603) 622-8781 to schedule an appointment.

In person appointments are available for services such as:

  • Safe deposit box access
  • Instant issue debit card pickup
  • Notary services
Contactless Services

We encourage you to continue the use of our contactless services, such as video banking, our mobile app and our full-service ATMs whenever possible.

Drive-up service remains open at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford. Drive-up hours are 8am-5pm Monday through Friday and 9am-12pm Saturday. 

Safety Guidelines
  • Please stay home if you are experiencing symptoms
  • Masks are optional if you are fully vaccinated
  • If you are not fully vaccinated, we ask that you wear a mask and will provide one if needed (you will be asked to remove your mask briefly for the cameras)
  • We will be practicing social distancing and will have markers in place to assist with this
  • Sanitizing stations will be available for your convenience
  • We will be following recommended sanitizing procedures
  • Restrooms will be closed and lobby seating will not be available

We appreciate your patience as circumstances continue to evolve and, thus, our business operations. With your support, we can continue to maintain a healthy staff and increase in-person services.

6.1.21

We're pleased to welcome you to any of our branch lobbies, where we are following current CDC guidance. For the health of our members and staff, please do your part by following the safety guidelines below.

All lobbies are open for members wishing to conduct teller transactions only. Lobby hours are 9am-5pm Monday through Friday and 9am-12pm Saturday.

Walk-in visits are limited to teller transactions. For all other services, you may initiate a video banking session any time during regular business hours or contact us at (603) 622-8781 to schedule an appointment.

In person appointments are available for services such as:

  • Safe deposit box access
  • Instant issue debit card pickup
  • Notary services

We encourage you to continue the use of our contactless services, such as video banking, our mobile app and our full-service ATMs whenever possible.

Drive-up service remains open at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford. Drive-up hours are 8am-5pm Monday through Friday and 9am-12pm Saturday. 

We appreciate your patience as circumstances continue to evolve and, thus, our business operations. With your support, we can continue to maintain a healthy staff and increase in-person services.

Sincerely,

Bruce B. Leighton, President/CEO

Safety Guidelines

  • Please stay home if you are experiencing symptoms
  • Masks are optional if you are fully vaccinated
  • If you are not fully vaccinated, we ask that you wear a mask and will provide one if needed (you will be asked to remove your mask briefly for the cameras)
  • We will be practicing social distancing and will have markers in place to assist with this
  • Sanitizing stations will be available for your convenience
  • We will be following recommended sanitizing procedures
  • Restrooms will be closed and lobby seating will not be available

4.5.21

We're pleased to announce the limited reopening of all branch lobbies beginning Monday, April 5th. We will limit the number of members in the branch at one time and encourage you to refrain from bringing guests whenever possible. For the health of our members and staff, please do your part by following the safety guidelines below.

All lobbies are open for members wishing to conduct teller transactions only. Lobby hours are 9am-5pm Monday through Friday and 9am-12pm Saturday.

Walk-in visits are limited to teller transactions. For all other services, you may initiate a video banking session any time during regular business hours or contact us at (603) 622-8781 to schedule an appointment.

In person appointments are available for services such as:

  • Safe deposit box access
  • Instant issue debit card pickup
  • Notary services

We encourage you to continue the use of our contactless services, such as video banking, our mobile app and our full-service ATMs whenever possible.

Drive-up service remains open at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford. Drive-up hours are 8am-5pm Monday through Friday and 9am-12pm Saturday. 

We appreciate your patience as circumstances continue to evolve and, thus, our business operations. With your support, we can continue to maintain a healthy staff and increase in-person services.

Stay safe and be well,

Bruce B. Leighton, President/CEO

Safety Guidelines

  • Please stay home if you are experiencing symptoms
  • We ask that you join us in wearing a mask and will provide one if needed (you will be asked to remove your mask briefly for the cameras)
  • We will be practicing social distancing and will have markers in place to assist with this
  • Sanitizing stations will be available for your convenience
  • We will be following recommended sanitizing procedures
  • Restrooms will be closed and lobby seating will not be available

3.31.21

We're pleased to announce the limited reopening of our 136 Bedford Center Road, Bedford and 200 Union Street, Manchester lobbies beginning Monday, April 5th. We will limit the number of members in the branch at one time and encourage you to refrain from bringing guests whenever possible. For the health of our members and staff, please do your part by following the safety guidelines below.

Our Bedford and Union Street lobbies will open beginning Monday, April 5th for members wishing to conduct teller transactions only. Lobby hours are 9am-5pm Monday through Friday and 9am-12pm Saturday. Our Bridge Street lobby is currently open for teller transactions.

Walk-in visits are limited to teller transactions. For all other services, you may initiate a video banking session any time during regular business hours or contact us at (603) 622-8781 to schedule an appointment.

In person appointments are available for services such as:

  • Safe deposit box access
  • Instant issue debit card pickup
  • Notary services

We encourage you to continue the use of our contactless services, such as video banking, our mobile app and our full-service ATMs whenever possible.

Drive-up service remains open at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford. Drive-up hours are 8am-5pm Monday through Friday and 9am-12pm Saturday.

We appreciate your patience as circumstances continue to evolve and, thus, our business operations. With your support, we can continue to maintain a healthy staff and increase in-person services.

Stay safe and be well,

Bruce B. Leighton, President/CEO

Safety Guidelines

  • Please stay home if you are experiencing symptoms
  • We ask that you join us in wearing a mask and will provide one if needed (you will be asked to remove your mask briefly for the cameras)
  • We will be practicing social distancing and will have markers in place to assist with this
  • Sanitizing stations will be available for your convenience
  • We will be following recommended sanitizing procedures
  • Restrooms will be closed and lobby seating will not be available

3.12.21

We're pleased to announce the limited re-opening of our 44 Bridge Street, Manchester lobby beginning Monday, March 22. We will limit the number of members in the branch at one time and encourage you to refrain from bringing guests whenever possible. For the health of our members and staff, please do your part by following the safety guidelines below.

Our Bridge Street lobby will open beginning Monday, March 22nd for members wishing to conduct teller transactions only. Lobby hours are 9am-5pm Monday through Friday and 9am-12pm Saturday.

Walk-in visits are limited to teller transactions. For all other services, you may initiate a video banking session any time during regular business hours or contact us at (603) 622-8781 to schedule an appointment.

In person appointments are available for services such as:

  • Safe deposit box access
  • Instant issue debit card pickup
  • Notary services

We encourage you to continue the use of our contactless services, such as video banking, our mobile app and our full-service ATMs whenever possible.

Drive-up service remains open at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford. Drive-up hours are 8am-5pm Monday through Friday and 9am-12pm Saturday. 

At this time, we anticipate opening our Bedford and Union Street lobbies for teller transactions Monday, April 5th. Please check back for updates.

We appreciate your patience as circumstances continue to evolve and, thus, our business operations. With your support, we can continue to maintain a healthy staff and increase in-person services.

Stay safe and be well.

Sincerely,

Bruce B. Leighton, President/CEO

Safety Guidelines

  • Please stay home if you are experiencing symptoms
  • We ask that you join us in wearing a mask and will provide one if needed (you will be asked to remove your mask briefly for the cameras)
  • We will be practicing social distancing and will have markers in place to assist with this
  • Sanitizing stations will be available for your convenience
  • We will be following recommended sanitizing procedures
  • Restrooms will be closed and lobby seating will not be available

1.22.21

We continue to monitor the pandemic and follow public health guidelines. While progress is being made with deployment of the vaccine, the number of COVID-19 cases continues to rise.

Out of an abundance of caution for the health and safety of our membership and staff, our branch lobbies remain closed at this time. Our drive-up facilities in Manchester and Bedford continue to remain open Monday-Friday 8am-5pm and Saturday 9am-noon.

We appreciate your willingness to embrace the suite of remote services we have to offer, signing documents electronically, and using our full service drive-up ATMs for your check and cash deposits.

If a face-to-face meeting would be helpful, try our Video Banking service or call to arrange a meeting. We are accepting in-branch appointments for non-cash transactions on a case-by-case basis.

Our branches will reopen as soon as we're confident it will not compromise anyone's safety. Your patience is truly appreciated.

Sincerely,

Bruce B. Leighton, President/CEO


11.19.20

Due to the significant increase in COVID-19 cases and the utmost concern for the health of our employees, their families, and our members, we are taking extra precautions.

Effective Friday, November 27, our Bridge Street lobby will be closed to walk-in traffic until further notice. Our drive-up facilities in Manchester and Bedford will remain open.

You may schedule an appointment to meet with an associate for non-cash transactions and will be required to wear a mask.

For your safety and convenience, we strongly encourage you to use our contactless services (see guide below). If you need assistance with any of these services, please call on our member service team.

Your patience and understanding are truly appreciated as we continue to navigate through these uncertain times.

I wish you and your family happiness and good health as we approach the holiday season.

Sincerely,

Bruce B. Leighton, President/CEO


10.8.20

We truly appreciate your patience as we continue to take creative measures in order to serve you to the extent possible while ensuring everyone’s safety, including our employees. As you know, we’ve taken a conservative approach to opening our lobbies as we strive to continue serving our membership throughout the pandemic.

Our Bridge Street lobby remains open to members conducting teller transactions Monday-Friday 9am-5pm and Saturday 9am-noon. We are accepting appointments for non-cash transactions. Our drive-up facilities in Manchester and Bedford also remain open Monday-Friday 8am-5pm and Saturday 9am-noon.

With video banking, you can see and speak with us, safely, from behind your computer screen or mobile device. Simply contact us to schedule an appointment.

In light of the current state of the virus, we will not be holding a shred day this year. We are also eliminating marketing materials and giveaways within our lobbies for the foreseeable future, including brochures, pens and calendars.

At a time yet to be deemed safe and appropriate, we'll begin opening our Bedford and Union Street, Manchester lobbies. We will continue to keep you updated via email, our website and Facebook.

We appreciate your willingness to adapt to these changes by embracing the suite of remote services we have to offer, signing documents electronically, and using our full service drive-up ATMs for your check and cash deposits.

We also encourage you to refinance your auto loan from another financial institution and get a 90-day reprieve on your payments. Even if you’re in the market to purchase a vehicle, you can wait until 2021 to make your first payment when you finance with us.

Your credit union remains fiscally strong, optimistic for the future, and eager to embark on this “new normal” journey alongside you. I encourage you to stay informed of the latest updates by continuing to check your email, our website and Facebook.

Sincerely,

Bruce B. Leighton, President/CEO


7.30.20

If nothing else, these last few months have shown us there is strength in numbers and that working together is the only way to successfully overcome the challenges we’ve all been facing. We’ve taken creative measures in order to continue serving you to the extent possible while ensuring everyone’s safety, including our employees. And we’re being cautiously optimistic with our plans for reopening our lobbies.

As you probably know, much of the country has seen a resurgence in cases of COVID-19, forcing many organizations to shut down after their initial reopening. Although New Hampshire isn’t currently among those states, we realize this could change rapidly and potentially inhibit us from being able to serve you in any capacity if we’re not careful. With this in mind, along with the desire to continue serving our membership throughout this crisis, we’re taking a conservative approach to opening our lobbies.

Currently, our Bridge Street lobby is open to members for conducting teller transactions and we are accepting appointments for non-cash transactions. With video conferencing, you can also schedule an appointment to meet with us face-to-face, safely, from behind your computer screen. Our drive-up facilities in Manchester and Bedford also remain open.

At a time yet to be deemed safe and appropriate, the next phase of our plan includes opening the Bedford lobby for teller transactions. Once this strategy has proven successful and we feel it’s safe to continue expanding our services, we’ll launch the third phase of our strategy which includes opening the Union Street, Manchester lobby. As usual, we will keep you informed of ongoing developments, including the timing of all of this, and I encourage you to continue checking your email, our website and Facebook for important updates.

We appreciate your willingness to adapt to all of these changes by embracing the suite of remote services we have to offer, signing documents electronically, and using our full service drive-up ATMs for your check and cash deposits. We’ve seen more of you using our mobile banking app to deposit checks, pay bills, check your statements, and transfer money to other people and accounts. And we hope this trend continues well into the future so you can get more from your credit union each and every day.

We continue to offer ways to give you relief on your consumer and mortgage loans and to help your business stay afloat through government services such as the payment protection program. We also encourage you to refinance your auto loan from another financial institution and get a 90-day reprieve on your payments. If you’re in the market to purchase a vehicle, you can still wait 90 days to make your first payment when you finance with Members First.

I’ve been impressed with the tenacity and resilience demonstrated by our staff and truly appreciative of the support you’ve shown over the past several months.

I encourage you to stay informed of ongoing developments by continuing to check your email, our website and Facebook.

Sincerely,

Bruce B. Leighton, President/CEO


5.6.20

As an essential business, we continue to focus on the health and well-being of you and all of our staff as we monitor the latest developments surrounding the pandemic.

With the stay-at-home order currently in effect until May 31st as directed by Governor Sununu during Friday’s briefing, we will continue to serve you by phone and through our drive-up locations at 200 Union Street in Manchester and 136 Bedford Center Road in Bedford until further notice. We will continue to make limited appointments strictly under special circumstances at our Bridge Street lobby in Manchester and require members with lobby appointments to wear masks while in our branch.

Remote Access

Now that we’re serving more complex requests through the drive-up resulting in longer lines, accessing your accounts remotely is the way to go. Make routine deposits, withdrawals and transfers from the safety of home. Learn more and contact us to get started:

  • Online banking
  • Mobile banking
  • Surcharge-free ATMs
  • Telephone Banking

Drive-up Tips

Although there are alternate methods for doing business with us, we realize there are times when drive-up service is necessary. For speedier service, visit our Bedford drive-up where wait times are minimal. If our Union Street, Manchester location is more convenient, try stopping by on a Tuesday or Wednesday. If those days don’t fit into your schedule, try our Union Street drive-up between the hours of noon and 2:00pm when lines tend to be shorter.

We appreciate your patience and understanding as we work to provide you with uninterrupted service.

We’re Here to Help

We’re happy to say we’ve been able to grant more than 335 loans to members needing assistance making their mortgage payments, paying their employees, and making consumer loan payments. Watch for details coming soon for 90-day deferred payment loans to assist with your auto purchases and refinancing.

If there is anything we can do to help ease the financial burden you may be feeling, please let us know.

Sincerely,

Bruce B. Leighton, President/CEO


3.27.20

We’re an Essential Business

Our commitment to you is steadfast. As an essential business, Members First will continue to offer financial services during the COVID-19 pandemic. Our call center is open during regular business hours and, while our branch lobbies are currently closed to walk-in traffic, our drive-up lanes remain open at:

  • 200 Union Street, Manchester
  • 136 Bedford Center Road, Bedford

Skip the lines by visiting our drive-up ATMs 24/7 to make deposits and withdrawals, balance inquiries and transfers.

Your Funds are Safe and Accessible

Rest assured, your funds are safe with us and will remain insured. For your safety, we urge you not to carry large sums of cash. In addition to the many ways to access your accounts outlined below, you can always write a check or use your debit card to transact on your checking account.

Access from Anywhere

Avoid human contact altogether and easily access your accounts from wherever you are.

Online and Mobile Banking

Take advantage of the online and mobile account access available to you (state-of-the-art encryption protects your personal information):

  • Deposit checks
  • Transfer funds (we’re waiving excess transaction fees)
  • Check balances
  • Make loan payments
  • See if a check has cleared
  • Pay bills
  • Pay people
  • Make external transfers
  • Access statements

If you’re new to online banking or just unsure, watch our demo or give us a call. We’ll be happy to walk you through the registration process.

Telephone Banking

If you prefer using your phone to transact on your account, call our 24-hour telephone banking service.

Surcharge-Free ATMs

There is an extensive network of surcharge-free ATMs at your disposal. Find one near you.

You can also make deposits at our drive-up ATMs on 200 Union Street in Manchester (now located against the building) and 136 Bedford Center Road in Bedford:

  • Deposit cash and checks without an envelope
  • Deposit up to 10 checks at once
  • Check images are scanned and displayed on the large screen for your review
  • Print images of deposited checks on your receipt
  • Make Contactless Payments

With Google Pay and Apple Pay, there’s no need to handle your debit card or touch PIN pads at payment terminals. Download the app on your Android or iPhone today.

We’re Here to Help

We realize the burden this pandemic may already be having on your financial well-being and have the following programs in place to assist (visit our website for details):

  • Consumer Loans: Defer or skip your payments
  • Residential Mortgage Loans: We have programs to help
  • Student Loans: Access the services and personalized support you may need

Please be assured we’re closely following pandemic developments and will respond quickly as circumstances change. Find us on Facebook and our website for ongoing updates.

Sincerely,

Bruce B. Leighton, President/CEO


3.17.20

As the Coronavirus (COVID-19) continues to spread globally and within the US, our focus is on the health and well-being of you and all of our staff. Members First is closely monitoring the situation and following recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). We are taking necessary action to minimize exposure to the disease to the extent possible.

To this end, we are temporarily restricting access to our lobbies. Effective Wednesday, March 18, 2020, all branch lobbies will be closed until further notice. Drive-up teller and ATM service will be available at our 200 Union Street, Manchester and 136 Bedford Center Road, Bedford locations. Anyone wishing to access a safe deposit box may contact us to schedule an appointment.

There are many ways you can access your accounts without stepping into a branch, such as via online and mobile banking, utilizing the extensive ATM network near you, and calling 24-hour telephone banking. If you need assistance signing up or using any of these services, please call on our member service team.

We also understand circumstances like this may lead to you facing financial difficulties. Please remember, your credit union is here to help. We encourage you to contact us to discuss how we may be of assistance.

We are closely following developments and will continue to respond quickly as circumstances change. Find us on Facebook and visit our website at MembersFirstNH.org regularly for the latest updates.

We appreciate your patience and loyalty as we aim to best serve you during the COVID-19 outbreak. We’re confident—as your financial and community partner—we will get through this challenging time together.

Sincerely,

Bruce B. Leighton, President/CEO

We’re an Essential Business

Our commitment to you is steadfast. As an essential business, Members First will continue to offer financial services during the COVID-19 pandemic. Our call center is open during regular business hours and our drive-up lanes have remained open. Skip the lines by visiting our drive-up ATMs 24/7 to make deposits and withdrawals, balance inquiries and transfers.

Your Funds are Safe and Accessible

Rest assured, your funds are safe with us and will remain insured. For your safety, we urge you not to carry large sums of cash. In addition to the many ways to access your accounts outlined below, you can always write a check or use your debit card to transact on your checking account.

Video Banking

Now you can connect with a financial service associate from wherever you are! With video banking, you can see and speak with us, safely, from behind your computer screen or mobile device any time during regular business hours.

So, whether you'd like to:

  • Apply for a loan
  • Make a wire transfer
  • Open a new account
  • Change signers on your account
  • Discuss your financial goals

Click the button below to start a meeting now or call to set up an appointment.

Start Video Call

It’s that simple!

With Google Pay and Apple Pay, there’s no need to handle your debit card or touch PIN pads at payment terminals. Download the app on your Android or iPhone today.

There are many ways we can do our part to support our community during this time:

  • Let our first responders, health care workers, police and fire personnel know how much you appreciate them
  • Show respect for one another by socially distancing yourself when out in public for walks or shopping
  • Only buy what you need, so everyone gets their fair share
  • Donate to your local food bank and other organizations that help the vulnerable in your community
  • Give blood to fill the urgent need due to the outbreak
  • Check on seniors, the disabled, and other at-risk neighbors
  • Offer to run errands for high-risk individuals
  • Be kind to grocery store workers and respect social distancing while shopping
  • Order takeout or delivery from your favorite restaurants
  • Many small businesses are offering curbside pickup, so shop locally whenever you can
  • Shop online or purchase gift cards for your favorite shops and restaurants that you can use later
  • Consider fostering or adopting a homeless pet, as shelter volunteers are unable to assist
  • Donate pet food and cleaning supplies to local animal shelters
     

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