Privacy Policy

At Members First, we take your privacy and safety seriously.

Members First Credit Union respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be resold, reused, rented, loaned or otherwise disclosed to third parties, unless required by law. Any information you supply to us will be used with the utmost care and will not be used in ways that you have not consented. A more detailed description on how we safeguard your personal information is described below.

Our Privacy Policy

Please review our current Privacy Policy. The policy is reviewed annually and posted here at all times.

Other Information on Privacy and Online Security

Information Collected & Stored Automatically

For site security purposes and to ensure that this service remains available to all users, Members First employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. For site management, information is collected for statistical purposes. Computer software programs are used to create summary statistics. These statistics are used to assess what information is of most interest and least interest to our users, to determine technical design specifications, to identify system performance, problem areas and other similar purposes. No personal information, such as your name and address, is collected or used for this analysis. Also, no information that would identify you personally is collected or used for any purpose.

We automatically collect and store only the following information about your visit; the Internet domain and IP address of your Internet Access Provider, the date and time you access our site, the pages you visit, other status codes and values resulting from the web server responding to the request received.

Use of Cookies

We use cookies that monitor your visit to Members First on line for security reasons only. The cookie assigns an identification number to you when you log onto the site and tracks it to make sure that the same identification number is assigned to you as you travel through the site to assure that no unauthorized person has intercepted access. These cookies gather no personal information on you.

Information Collected From Email and Web Forms

When you send us personally identifying information, such as an email containing a question or comment, or by filling out a form that emails us this information, we use the information to fulfill or respond to your requests. We may store these requests to provide us with information for future improvements to our web site. We may forward your email to other Members First employees who are better able to respond to your request. If you give us permission to provide you with product updates or new promotions via the use of your email address, we may use collected email information for that purpose only.

Resale or Disclosure of Information to Third Parties

Members First Credit Union does not sell, rent, loan, trade or lease any personal information collected at our site, including membership forms or email lists.

Information We Collect About You

Members First collects the following information about you from a variety of sources:

  • From membership and loan applications and other forms that you submit to us, we obtain information such as name, address, social security number, employer and income.
  • From your transactions with us, we obtain information such as account balances and histories.
  • From outside parties, such as consumer reporting agencies, we obtain information such as credit history and credit worthiness.

Information We Disclose About You

We may disclose all of the information that we collect to companies that perform marketing or other services on our behalf, to other financial institutions with whom we have joint marketing agreements or otherwise as permitted or required by law. We disclose only the necessary information to affect a particular transaction, protect the records of the credit union or market a certain product. Under no circumstance will Members First provide any information that will allow access to your account(s) without your express consent.

Members First does not share personal information with other businesses about our former members, co-borrowers, guarantors, or occasional users of credit union services who are not members, unless permitted by law (i.e., subpoena). To protect our members' privacy, Members First will only work with companies that agree to maintain strong confidentiality protections. Further, we do not permit these companies to sell to other third parties the information that we provide.

How We Protect Your Information

We restrict information about you to those employees who need to know the information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your personal financial information.

We want to bring to your attention that there may be instances where you erroneously believe the credit union has released personal information about you. For example, information about a secured loan you have from Members First Credit Union may be publicly available in local government records, and a business has compiled this information in order to market you a product that this credit union does not endorse.

As a member of this credit union, we remind you that you have a responsibility to safeguard your financial information by protecting your identification access numbers and reviewing our periodic account statements. If you have any concerns about the accuracy of security of the information you have entrusted to Members First, please contact us.

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