Contact Center Representative
- Employment Type: Full-Time, Hourly, Non-Exempt
- Location: Manchester, New Hampshire
- Reports to: Contact Center Manager
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About Members First Credit Union
Members First Credit Union is Manchester’s community credit union, proudly serving New Hampshire since 1949. We’re a local, not-for-profit financial institution built on relationships, trust, and a genuine commitment to helping people succeed.
We’re currently seeking a customer-focused, dependable Contact Center Representative to join our member services team. In this role, you’ll be the first point of contact for our members—providing support, guidance, and solutions through phone, email, chat, and other digital channels.
This position is ideal for someone who enjoys helping others, values accuracy and efficiency, and wants to build a career in banking while making a meaningful impact in the Manchester community.
What You'll Do
As a Contact Center Representative, you’ll play a key role in delivering exceptional service and reinforcing our people-first approach.
- Serve as a primary point of contact for members by providing professional, friendly, and efficient support via phone, video, online platforms, and other communication channels
- Monitor and respond to member service inboxes and voicemail messages in a timely and courteous manner
- Research and resolve routine member questions, concerns, and account-related issues with accuracy and care
- Open and close accounts, verify account information, process stop payments, order debit cards, and answer questions related to share accounts, share drafts, ATMs, and debit cards
- Assist members with basic questions regarding loan and mortgage accounts
- Support members with remote access, digital banking tools, and other electronic services offered by the credit union
- Identify opportunities to cross-sell credit union products and services when appropriate, always with the member’s best interest in mind
- Ensure proper follow-up on member inquiries to drive satisfaction and resolution
- Maintain strict confidentiality of all member and employee information
- Treat members and coworkers with professionalism, respect, and a collaborative, positive attitude
What We're Looking For
- High school diploma or equivalent required; associate degree or higher preferred
- Previous experience in a contact center, customer service, or financial services environment strongly preferred
- Excellent verbal and written communication skills
- Strong active listening, problem-solving, and interpersonal skills
- Ability to manage a high volume of interactions while maintaining accuracy and professionalism
- Comfortable working with computers and common software applications; experience with CRM or call center systems is a plus
- Detail-oriented with strong organizational skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Commitment to maintaining confidentiality and adhering to credit union policies and procedures
- Ability to successfully pass a background check
Why Work at Members First
At Members First, our employees are supported, valued, and encouraged to grow. You’ll be part of a collaborative team that lives our core values—People First, Trust, Service, Financial Wellness, Safety & Security, and Community Impact—every day.
We offer a competitive salary and a comprehensive benefits package for full-time employees, including paid time off, health coverage, retirement planning, income protection, education support, and more.
Most importantly, you’ll work for an organization that is truly invested in Manchester and the success of the community we serve.
Ready to Apply?
If you’re looking for a customer service or banking career in Manchester, NH where your work matters and your contributions are recognized, we’d love to hear from you. Apply today using our Career Inquiries Form and take the first step toward joining the Members First team.
Check out our other open roles.