Mortgage Processor/Closer
- Employment Type: Full-Time, Hourly, Non-Exempt
- Location: Manchester, New Hampshire
- Department: Lending
About Members First Credit Union
Members First Credit Union is Manchester’s community credit union, proudly serving New Hampshire since 1949. We’re a local, not-for-profit financial institution built on relationships, trust, and a genuine commitment to helping people succeed.
We are seeking a detail-oriented and customer-focused Mortgage Loan Processor to join our team. In this role, you will be responsible for reviewing and processing mortgage loan applications, conducting interviews, and ensuring all required documentation is collected and verified.
This position is ideal for someone with a strong understanding of mortgage lending practices, excellent organizational skills, and a commitment to delivering exceptional service throughout the loan process.
What You'll Do
As a Financial Services Associate, you’ll play a vital role in delivering exceptional service and supporting our people-first approach.
- Review and process mortgage loan applications and conduct loan interviews with members when necessary and follow up with members to obtain any required documentation
- Provide all applicable disclosures for both fixed- and variable-rate loans
- Calculate closing costs and provide a loan estimate for closing costs to members
- Process loans to include verification of employment, deposit accounts, and all liabilities in order to prepare applications of verified information
- Order and check credit reports to identify credit worthiness of applicants based on industry standards for collateral/equity value
- Request flood certification to identify if property is or is not in a flood zone
- Perform various preliminary reviews on loan files such as title reports, flood determinations, hazard binders, and appraisals
- Order title work from attorney
- Establish repayment and interest schedule based upon loan guidelines and rates
- Prepare closing package, researching and resolving all items in the closing package to ensure closing process is on-time and documentation is complete and accurate
- Schedule mortgage closings with all relevant stakeholders, ensuring timely coordination throughout the closing process
- Monitor and maintain an accurate loan pipeline that reflects current file status and information
- Provide back-up support for mortgage and home equity loan disbursements as needed
What We're Looking For
- High School Diploma or GED (required); associate or bachelor’s degree in finance, Business Administration, or a related field (preferred)
- Working knowledge of Fannie Mae guidelines and CFPB regulations (required)
- 2+ years of experience in mortgage loan processing, underwriting, or a related financial services role
- Excellent attention to detail and organizational skillsStrong communication and customer service skills for member interaction
- Proficiency in Microsoft Office Suite and mortgage processing software
- Must have the ability to calculate figures, amounts, discounts, interest, commissions, percentages, area, circumference and volume
- Proficiency in reviewing credit reports, verifying employment/income/assets, and analyzing title and appraisal documents
- Ability to work independently and meet deadlines
- Must have driver’s license
- Commitment to member service and the mission of the credit union
- Must pass a background check
Why Work at Members First
At Members First, our employees are supported, valued, and encouraged to grow. You’ll be part of a collaborative team that lives our core values—People First, Trust, Service, Financial Wellness, Safety & Security, and Community Impact—every day.
We offer a competitive salary and a comprehensive benefits package for full-time employees, including paid time off, health coverage, retirement planning, income protection, education support, and more.
Most importantly, you’ll work for an organization that is truly invested in Manchester and the success of the community we serve.
Ready to Apply?
If you’re looking for a financial services career in Manchester, NH where your work matters and your contributions are recognized, we’d love to hear from you. Click here to apply today and take the first step toward joining the Members First team.
Learn more about careers at Members First Credit Union of New Hampshire.