What a busy summer it was preparing for our move to Salmon Street! Our team worked endlessly to make the transition as smooth as possible for all of you and I commend them for doing just that. We were all eager to elevate your in-branch experience and bring you what we simply couldn’t offer at the former Bridge Street location like drive-up service, plenty of free parking, and easier access just off of Elm Street and the Amoskeag Bridge.
We’ve also expanded our contact center hours so you can reach us earlier each weekday morning. I encourage you to try video banking if you generally visit or call into the office to conduct business. Many of the non-teller transactions that require an appointment can take place via video banking. You can apply for a loan, make a wire transfer, open a new account—all while being able to see one of our associates from anywhere you have internet access. And don’t forget how easy it is to manage your accounts with our electronic services. With access to mobile banking, remote check deposit, and bill payer you can avoid a trip to one of our branches altogether.
In conjunction with our new main office opening, we launched our Everyday Hero Promotion to give members an opportunity to nominate the hero in their lives for a much-needed getaway. It was a pleasure reading through the many heartfelt nominations as they arrived. There are so many unsung heroes out there doing their job everyday despite the challenges that have arisen along with the pandemic. The winner of our promotion was randomly drawn and announced at our ribbon cutting ceremony September 30. Everyday hero, Heather Rogers, was nominated by Julia Dubisz for her excellence and leadership as a teacher at Manchester's Southside Middle School. Julia cited Heather's dedication to both teachers and students, from navigating remote learning to creating an inclusive classroom that is a "model of agency and empowered learning." We were pleased to award Heather with a $2,500 travel package.
Your credit union continues the tradition of supporting our community and the organizations that help make the City of Manchester and surrounding area a better place to live, work and play. As such, we were happy to present Families in Transition with a $50,000 check at our ribbon cutting ceremony last month to assist in their mission to end the cycle of homelessness.
We look forward to greeting you at our new location on 7 Salmon Street for drive-up and walk-in service. As a reminder, we encourage you to wear a mask in any of our branches if not fully vaccinated, and require appointments for non-cash transactions so we can better serve you.
Bruce B. Leighton